top of page

Humanitarian aid 
case study 

Informed, designed and implemented a people-centric performance strategy for the world's farthest reaching children’s humanitarian organization.


  • Performance Mangement Redesign

  • Process Mapping and Reengineering

  • Program and Policy Development

  • Key Stakeholder Alignment

  • Change Management


UNICEF is an agency of the United Nations responsible for providing humanitarian and developmental aid to children worldwide. We were commissioned by their HR leadership to  undertake a comprehensive review of their existing performance management strategy, program and processes. We compared them against broader industry and best practices, before ultimately developing a recommendation for the program’s design, structure and measurements. Working alongside key stakeholders, we further refined the model to ensure its relevance within the organization’s operating context.

Our research, thinking, and recommendations illuminated a path to greater performance transparency, employee engagement, and ultimately, retention. Alongside inspired changes to the organization’s succession planning approach, our work transformed talent management at UNICEF.


We reimagined performance management at UNICEF, ensuring the organization’s adoption of industry-best HR practices. 


Our work aligning key stakeholders helped the organization define their desired future state, prioritizing employee engagement, sentiment and succession.

case studies

bottom of page